When you’re in a class dedicated to evaluating processes, it’s difficult to not look at the world as one tangled mess of interwoven processes.
Today for example: a complaint.
At least this is NOT how I’ll be receiving my sofa!!
I recently moved. I needed a new sofa. I ordered a new sofa. 4 weeks later, I’m still waiting on my sofa. And all I can think about (besides how uncomfortable my floor is getting…) is that if this company had a better order, routing, and delivery process that I would have my sofa by now!
However, there’s a tradeoff, and I realized that when I picked this company. Once the sofa is picked up from the manufacturing company and checked for imperfections, the way the company saves money is by only routing sofas onto trucks that are delivering other orders to a similar geographic area – thus passing their savings of shipping costs down to me, the customer. Of course, that means waiting longer. But, in order of priority, cost (and not time) was my number one concern. (Hey – I AM a student, after all!)
So in this world of interwoven processes, I guess I have to give credit to this sofa company. For a few hundred dollars less than going to a local retail store, I will be getting a sofa that has waited just long enough to make it onto a perfectly packed truck headed in just my direction. If it weren’t for routing systems, key relationships with freight shipping companies, and an efficient step-by-step delivery process, who knows where my sofa would end up.
Dear Sofa Company: I can’t wait for my new sofa, but thanks for ensuring it gets to me safely!
Do you have a process that you’d like to see updated? Leave your comment below!